Last Updated on 21 Jan. 2015, Company: Zylinc Ltd
Zylinc Attendant Console makes it easier to collaborate when the company has more receptionists. They are provided a continuous overview of each other’s availability and can relieve each other at breaks or long call queues. This gives the customers a significantly shorter response time.
Zylinc Attendant Console has a web-based statistics and reporting system, making it easy to track status on call-handling. Also the system highlights areas to focus on in order to improve the company’s customer service.